
Operations5 min read
Hidden Cost of Bad Agency Operations
Bad agency operations quietly destroy margin. See the most common leaks in scope, capacity, handoffs, reporting, tools, billing and project visibility—and how to fix them.
How independent marketing and creative agencies run delivery, SOPs, capacity, hiring, and the work that should not live only in the founder’s head.

Bad agency operations quietly destroy margin. See the most common leaks in scope, capacity, handoffs, reporting, tools, billing and project visibility—and how to fix them.

When should an agency hire an operations manager? Use these triggers, responsibilities, KPIs and role-design principles before adding management overhead.