
Clients11 min read
When to Resign an Agency Client
When to resign an agency client: decision criteria, two correction attempts, a clean exit sequence, and how to protect reputation — not a vent piece.
Qualification, onboarding, retention, and the client relationships that make an independent agency durable after the sale.

When to resign an agency client: decision criteria, two correction attempts, a clean exit sequence, and how to protect reputation — not a vent piece.

Why small agencies should stop using the inbox as a CRM — and the minimum pipeline stages, fields, and habits that replace it.